// we're real people — not a ticket queue
Whether you're stuck setting up a Zapier automation workflow, need help importing an n8n template, have a billing question, or want to explore a bulk licence or partnership — drop us a message. We don't use chatbots or canned replies. A real person from the MOLVRIX team reads every submission.
// Why email and not live chat?
We use email because it gives us time to actually look into your issue — check your order, test the template you're asking about, and send a complete answer. A 10-second chat reply won't fix a broken Zapier workflow. A proper email will.Every ticket we receive makes our documentation better. If you're stuck, you're probably not the first — and our answer will be quick.
When you buy a digital product — whether it's a Zapier automation workflow, an SOP template library, an AI prompt pack, or a Notion productivity dashboard — you're investing time as well as money. The last thing you need is a setup blocker with no one to call.
Our support exists to eliminate that friction. We know our products inside out — because we built them. If you're stuck on a specific step in the automation setup guide, or you can't figure out how to adapt an SOP template to your industry, or the Notion workspace isn't behaving the way the documentation says it should — email us. That's what we're here for.
We also use support conversations to improve our products. Every question we receive informs the next update, the next FAQ entry, the next improved setup guide. Asking isn't just good for you — it makes the product better for everyone who buys it after you.
The faster you want a reply, the more specific you should be. Here's what helps us help you quickly:
With that information, our reply will be a solution — not a request for more information. Most setup issues resolve in a single exchange.